graph TD
START([開始 START
提出申訴/複議
Submit Complaint/Appeal])
STEP1[步驟 1 Step 1
收件與登錄
Receipt and Registration]
STEP2[步驟 2 Step 2
審查與判定
Review and Determination]
DEC1{案件是否受理？
Is the case accepted?}
STEP3A[步驟 3A Step 3A
駁回申訴
Reject Complaint]
END1([結束 END])
STEP3B[步驟 3B Step 3B
調查與分析
Investigation and Analysis]
STEP4[步驟 4 Step 4
執行糾正措施
Implementation]
STEP5[步驟 5 Step 5
結果回覆
Response of Outcome]
DEC2{申訴人是否接受？
Is the result accepted?}
STEP6[步驟 6 Step 6
提交爭議處理
Dispute Resolution]
END2([結束 END])
START ==> STEP1
STEP1 ==> STEP2
STEP2 ==> DEC1
DEC1 -- No --> STEP3A
STEP3A ==> END1
DEC1 -- Yes --> STEP3B
STEP3B ==> STEP4
STEP4 ==> STEP5
STEP5 ==> DEC2
DEC2 -- Yes --> END2
DEC2 -- No --> STEP6
STEP6 ==> END2
classDef black_node fill:#000,stroke:#000,stroke-width:4px,color:#fff;
classDef white_node fill:#fff,stroke:#000,stroke-width:4px,color:#000;
classDef decision_node fill:#fff,stroke:#000,stroke-width:4px,color:#000;
class START,END1,END2 black_node;
class STEP1,STEP2,STEP3A,STEP3B,STEP4,STEP5,STEP6 white_node;
class DEC1,DEC2 decision_node;
linkStyle default stroke:#000,stroke-width:4px;
Our complaints and appeals handling processes are strictly managed in accordance with the latest versions of our documented procedures: GHG-P-14 and GHG-P-15.
Contact Us: [email protected]
Contact Us: [email protected]
| ghg-p-14_appeals_20180301-a.1.pdf |
| ghg-p-15_complaints_20240221-a.2.pdf |